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Store Policies
Store Policy
Payment
We accept credit cards (Visa, Mastercard,Discover) for payment. Our online security provides ordering with maximum security and privacy. Credit card orders are authorized on the day the order is received. We also accept PayPal.
Shipping
Orders are normally shipped within 3-5 business days (M-F). Express orders will be shipped within 2 business days (M-F). Shipping to US locations are by UPS Ground or UPS 2nd Day Air mail. We do Not Ship to Canada, Asia, Australia, Europe, and other global destinations.
To determine shipping costs for products please go through the process of ordering an item - you will proceed to the 'Shipping Information' page where shipping options are available. When you order a product you will first reach the 'Customer Login' page. You may 'Create a New Account' or 'Place Order Without Account'. You will be directed to the Customer Information page where you provide information in the 'Ship To' fields. Once you have added your information, including postal code, click 'Continue' and you will be directed to the Shipping Information page. At the bottom of the page you will see the 'Ship Via' drop down field. Please select the drop down field to see the shipping options and costs for your postal code. You do not need to proceed past this 'Shipping Information' page if you are just determining shipping costs prior to ordering.
Merchandise must be returned exactly as received, including original packaging. Please enclose a copy either of your invoice (that you printed from our web page) or a copy of the order confirmation we e-mailed to you.
Return and Store Policies
Rogko.com reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges on returned items and Rogko.Com will pay the shipping charges on the replacement or exchange item(s).
Policies
Rogko.com offers a 30 day return policy on selected items based on manufacturer return policies.
NO returns of any type will be accepted without an RMA number. Any unauthorized returns or cancellations will be assessed a 30% restocking fee and any refunds are for in-store credit only.
All expired and invalid RMA's will be assessed a 20% restocking fee if approved and processed.
All non-returnable items that are approved for return are to be assessed a 30% restocking fee.
TheNerds.net DOES NOT offer price protection. Please recognize that prices are "as is" after purchase. If products are returned for a price drop issue, all other policies will and should apply.
All products returned MUST be 100% complete and contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards, and other accessories and documentation provided by the manufacturer.
The customer is responsible for shipping charges on returned items.
Rogko.com strongly recommends that you fully insure your return shipment in case it is lost or damaged. For your protection, please use a carrier that can provide you with proof of delivery.
If merchandise arrives damaged, make sure it is noted on the carrier's delivery record in order for Rogko.com to file a damage claim. Save the merchandise AND the original box and packing it arrived in. Notify Rogko.com immediately to arrange for a carrier inspection and a pick up of the damaged merchandise. If you do not notify Rogko.com of damaged goods within the first 2days of arrival, our regular return policy will override any claim of damage and will fall under all current manufacturer restrictions. Email Rogko at:[email protected] to arrange for carrier inspection and a pick up of damaged merchandise.
All freight carrier pickups that are not for damaged or defective goods will be assessed a 20% restocking charge.
If a product is returned for credit or you cancel your order (after it has been billed), shipping and a 3% credit card convenience fee will be deducted.
NON-DEFECTIVE returns can be accepted directly by Rogko,com within 30 days from the invoice date.
Due to manufacturers' policies, Rogko.com cannot accept returns of the following items for exchange, replacement or credit FOR ANY REASON: 3WARE, ABIT, ACER, ALLIED TELESYN, APC, APCC, AQUA SYSTEMS, INC., AROMA CO, ASUS, ATHLON MICRO, ATTO TECHNOLOGY, AUDIO - TECHNICA, AXIS COMMUNICATION INC., BIXOLON, BOSTON ACOUSTICS, BROOKTROUT TECHNOLOGY, BUSLINK, CANON, CANOPUS CORPORATION, CANTATA TECHNOLOGY, CASIO, CHECK POINT, CISCO SYSTEMS, COMPAQ, CONNECT3D, CORSAIR, CYBERDATA, DA-LITE, ELITESCREENS, EXABYTE, EZGEAR, EZGEAR FOR IPOD, FLUKE NETWORKS, FUJITSU, GYRATION, HAND HELD PRODUCTS, HEWLETT-PACKARD, IBM, IEI TECHNOLOGY - QNAP, INGENICO, IOMEGA, JVC, KANGURU SOLUTIONS, KODAK, KONEXX, KONICA-MINOLTA, LENOVO, LEXMARK, LG ELECTRONICS, LINEAR CORP, LOGIC CONTROL, LSI LOGIC, MAGTEK, MATROX, METROLOGIC, MINOLTA, MINOLTA-QMS, MMF, MOTION COMPUTING, MOTION SYSTEMS, MSI, NOKIA, PANASONIC, PEERLESS INDUSTRIES, INC, PHILIPS, POLYCOM, PRIMERA TECHNOLOGY, PROMISE TECHNOLOGY, QUANTUM, RCA, RIMAGE CORPORATION, SAECO USA, SAMSONITE, SAMSUNG, SHARP, SONY, SONY ERICSSON, SYMBOL - 2A, SYMBOL - 2B, SYMBOL - CLASS 4, SYMBOL - KN, SYMBOL - MC35 EDA, SYMBOL - OPEN CLASS 1, SYMBOL - SOFTWARE MAINTENANCE, THOMSON, TOSHIBA, UNITECH AMERICA, VIEWSONIC, WACOM, XEROX, YAMAHA, ZBA INC - POS, ZEBRA TECHNOLOGIES, and ZENITH. DEFECTIVE merchandise can be returned for repair or replacement to the manufacturer directly or any authorized service center in your area. Additional manufacturers may be added to this list as: manufacturer policies change, manufacturer goes out of business, or in the case of specially ordered items.
All software licenses are non-returnable. If an RMA is generated and the license is shipped to us, you will not be credited and your package will be returned to you.
Plasma Displays are non-returnable.
Opened ink cartridges and toner are non-returnable. You will not be credited for return on these products. The packages will be returned to you.
If you need to cancel an order, please email Rogko.com at [email protected]. If you refuse a package without authorization, a 20% re-stocking fee will be assessed.
Rogko.com does not require a signature on all packages. There are instances where UPS, FedEx or other carriers of choice will use their discretion and leave packages on porches and doorsteps. By accepting our policies, you also accept responsibility for packages left by the carrier. Tracking information is available here. You can use your tracking number to set up arrangements with these carriers if you do not want any packages left unattended.
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